Shipping Policy

Last Updated: August 22, 2026

This Shipping Policy explains how orders are processed and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment authorization.

Orders placed on weekends or public holidays may begin processing on the next business day.

Processing times may be longer during major promotions, holidays, product launches, or periods of unusually high order volume.

2. Shipping and Delivery

After processing, estimated delivery times depend on the shipping method selected at checkout and the destination.

Estimated delivery windows are estimates and are not guaranteed unless expressly stated otherwise.

3. Shipping Charges

Available shipping methods and applicable shipping charges will be displayed during checkout.

Shipping costs may vary based on the destination, order size, selected shipping method, and promotional offers.

4. Order Tracking

When available, tracking information will be sent to the email address associated with your order after the order has been shipped.

Tracking information may take some time to become active after the carrier receives the package.

5. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information.

If you provide an incorrect or incomplete address, please contact us immediately.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.

Additional shipping charges may apply where permitted.

6. Lost or Stolen Packages

Once an order has been marked as delivered by the carrier, we cannot guarantee recovery of packages that are subsequently lost or stolen.

If tracking shows delivery but you cannot locate the package, please check with household members, neighbors, building management, and the carrier.

7. Damaged Packages

If your package arrives damaged, please contact us as soon as reasonably possible.

Photographs of the shipping package and product may be requested to help us investigate the issue.

8. Shipping Delays

We make reasonable efforts to ship orders within the timeframe presented at checkout.

However, delays may occasionally occur due to carrier delays, severe weather, customs processing, service interruptions, high order volume, or other circumstances outside our reasonable control.

9. Contact

For shipping questions, please contact:

Email: support@wearbrume.co

Please include your order number whenever possible.